Established 1967

 

Consumer Rights
    Abuse and Neglect
Crisis Line: (806) 740-1414
Toll Free: (800) 687-7581
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What is abuse and neglect?
Abuse and neglect is defined as any action, failure to act or incitement to act that causes or could cause physical or emotional harm to a consumer.

How do I report abuse and neglect?
If an individual wishes to make a report regarding either abuse or neglect of a person receiving services, call the Texas Department of Family and Protective Services as soon as possible.

If a consumer has a complaint or comment about their services, who can they contact?
The Consumer Relations office takes comments and concerns from individuals (both positive and negative) about the people, places and services StarCare and its network of providers offer. We make site visits, home visits, and conduct confidential surveys. The Consumer Relations Representative will work with persons to see that their concerns are resolved to their satisfaction. This individual will also provide support in appealing a treatment decision, should that support be requested.

  • Consumer Relations Representative
    (806) 766-0327 or (806) 773-7857
  • Consumer Relations
    P.O. Box 2828
    Lubbock, Texas 79408
    Fax (806) 744-9580
 

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904 Ave O, PO Box 2828, Lubbock, TX 79408-2828    Telephone (806) 766-0310   Fax (806) 766-0250 
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