Established 1967
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Crisis Line: (806) 740-1414
Toll Free: (800) 687-7581
Routine Services (Intake, Screening and Assessment): (806) 766-0310
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Administrative Offices - 904 Ave. O, Lubbock, Texas

Organizational Overview

StarCare Specialty Health Systems provides services for adults, children and adolescents who have a diagnosis of mental illness, developmental disabilities or substance abuse. As the state designated mental health and mental retardation authority for Lubbock, Lynn, Cochran, Crosby and Hockley counties, the Center has authority and responsibility for: planning policy development; coordination, development and allocation of resources; and oversight of mental health and mental retardation services.

As the local mental health and mental retardation authority, the Center accepts the obligation of public trust and is committed to developing, maintaining, and expending resources in a manner that ensures the greatest benefit to consumers and to the community. The Center is governed by a nine-member Board of Trustees appointed by the City of Lubbock, Lubbock County and Lubbock Independent School District. The Board of Trustees is reflective of the community, includes consumer and/or family member representation, and is governmental in nature and accountable to the public trust. Their responsibilities as the governing body of a local authority and as public stewards are paramount as they carry out their duties in:

  • Determining the organizationís vision, mission and values;
  • Evaluating implementation activities and planning to assure:
    • Public Accountability,
    • Sound Financial Planning and Asset Protection,
    • A Focus on Individual and Organizational Outcomes and
    • Equitable, Confidential and Dignified Treatment of Staff and Volunteers;
  • Developing governing policies;
  • Complying with state laws applicable to board actions;
  • Developing relationships with local, state and national officials;
  • Advocating for funding and statutory changes, which will support the vision, mission and values of the Center.


Originally known as the South Plains Guidance Center, StarCare Specialty Health Systems was created in February 1964 as a result of the efforts of the Lubbock Community Planning Council and in response to the identified need for services for people with mental illness and mental retardation within the Lubbock community.

The Mental Health and Mental Retardation Act of 1965 prompted a request to the Texas Department of MHMR by the City of Lubbock for the formation of a Community MHMR Center in the Lubbock area. The request was approved and the Board of Trustees of LRMHMRC was appointed in March of 1966. The original local service area, Lubbock County, was expanded in 1975 to include Cochran, Crosby, Hockley and Lynn Counties. At that time the Centerís name was changed to Lubbock Regional Mental Health Mental Retardation Center.

Over the ensuing thirty years, the Centerís scope of responsibility and geographic service area have steadily broadened, even beyond the five county MHMR service area, through its relationship with a variety of state agencies.  For example, STARCARE maintains contractual relationships with:

StarCare also is designated a Local Mental Health and Mental Retardation Authority. Under this designation, the Texas Department of Health and Human Services Commission (HHSC) delegates the authority for planning, policy development, coordination, resource allocation and resource development, and oversight of mental health and mental retardation services to the Center for the service area specified by HHSC.

Accountability as a Public Steward

Public trust is the obligation placed on the Board of Trustees, and the Center as a whole, to develop, maintain, preserve and expend resources to ensure that the organizationís activities benefit the Centerís consumers and the community.

Consumer and stakeholder input is crucial to the effectiveness and responsiveness of all planning activities. This input is obtained through a variety of mechanisms such as Advisory Committees, focus groups, community needs assessments, consumer volunteerism and consumer satisfaction surveys.

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904 Ave O, PO Box 2828, Lubbock, TX 79408-2828    Telephone (806) 766-0310   Fax (806) 766-0250 
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