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 | Organizing Principles |
"The Organizing Principles are the basic organizational action strategies that facilitate personal outcomes for people receiving services and supports. They represent a collection of best and promising practice from organizations that have successfully designed and delivered services based on a personal outcomes approach. As such, the organizing principles provide a benchmark for organizations considering a personal outcome orientation to services and supports." Reference Source:
Personal Outcomes Measures, 2000 edition
2nd Edition, Copyright 1997
The Council on Quality and Leadership Leadership | L1. , | The organization defines its primary customer. | | L2. , | People served exercise leadership through choice and self determination. | | L3. , | The organization emphasizes the values of listening, responsiveness, respect, and support for desired outcomes. | | L4. , | The organization links service users, families and providers to promote individual relationships and increase system capacity. | | L5. , | The organization appoints service users to the board of directors. | | L6. , | The organization clearly defines expectations for staff competency and performance. | | L7. , | The organization regularly evaluates and provides feedback to its staff on their performance. | | L8. , | The organization has a strategy for developing relationships with other agencies/providers in its service area. |
Systems | S1. , | The organization has a clear statement of its
mission. | | S2. , | The organization implements a strategy for listening to and learning about each individual. | | S3. , | The organization promotes coordinated systems of services that are responsive to the needs and desires of service users. | | S4. , | The organization provides service users and other organizations with relevant information. | | S5. , | The organization has a strategy for hiring, nurturing, and sustaining staff. | | S6. , | The organization provides opportunities for staff training and personal development. | | S7. , | The organization has a clear personnel development strategy for increasing staff and volunteer competence in facilitation, problem solving, and negotiation. | | S8. , | Organizational systems promote personal dignity and respect. | | S9. , | Organizational systems promote continuity and security. | | S10. , | Organizational systems promote natural support relationships. |
Quality Management and Planning | Q1. , | The organization has a process for eliciting and analyzing feedback on services and supports from service users, employees and providers. | | Q2. , | The organization periodically analyzes and documents the relationship between resource allocation and personal outcomes attainment. | | Q3. , | The organization has a process for collecting and analyzing information. | | Q4. , | Information analysis results in strategies for organizational quality improvement. | | Q5. , | The organization's knowledge management system is based on information about aggregated individual needs and resources within the service area. |
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