StarCare Specialty Health System is in the process of notifying individuals regarding an
unauthorized disclosure of protected health information. The breach of confidential
information may have affected nearly 2, 900 individuals who received Intellectual
Developmental Disabilities program services, Behavioral Health program services, and
Therapeutic Treatment Community services from StarCare Specialty Health System.
On Monday, May 30, 2016 StarCare discovered that one or more people broke into a
StarCare/StarQuest office at 3315 East Broadway in Lubbock, Texas. Five lap-top computers
were stolen from the office. Only one laptop had confidential information that the burglar
can access. The affected laptop was disabled to reduce any harm. Additionally, one box of
paper files may have been viewed by the suspect.
The following information may have been exposed; Names, Medical Record Numbers, Telephone
Numbers, Diagnosis, Admission and Discharge Dates, Dates of Birth, Social Security Numbers,
Medicaid Numbers and Medicare Numbers.
At this time, StarCare does not have any evidence that confidential information was misused.
If you are a StarCare client and you believe that your information has been misused as a
result of this breach, please file a report with your local police, sheriff, or both. Make
sure to get a copy of the police report for your records. Affected clients should also give
a copy of the police report to their banks, credit card companies and the credit bureaus.
StarCare has taken action to reduce or eliminate the chances of an event like this happening
again including improving the facility’s security features and ensuring that all computers
StarCare is giving one year of free identity monitoring to those clients who may have been
affected by this breach. This service will provide credit monitoring, identity monitoring,
identity theft insurance and fraud restoration services. Signing up for this program will
not affect your credit score. If you are a client you will receive a notification letter.
If you have not received your letter or wish to determine if you are a part of the impacted
population, please call 1-866-599-2071.
To answer any questions or address any concerns, please contact the following toll-free number